Bilingual Customer Service Representative - Spanish and English

Come join the Anchor Insurance team! Our St. Petersburg office is looking for experienced Insurance Customer Service Representatives. This position will assist our Client Services department with handling customer contact via calls, emails and written correspondence in fast paced environment using PC, internet and phone technology.

Essential Responsiblities

  • Confer with agents & customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints and comments, as well as actions taken.
  • Resolve agents & customers’ service or billing complaints by performing activities such as explaining billing, processing requests for refunds, and submitting updated invoices.
  • Check to ensure that appropriate changes were made to resolve agents & customers’ problems.
  • Refer unresolved agent or customer grievances to designated departments for further investigation.
  • Assist agents with any guidance needed to process new business or endorsements on policies.
  • Approves all cancellation requests and processes them according to the applicable statutes and underwriting rules.
  • Review all reinstatements and process in system. Notify agents of reinstatement.
  • Review all comments and referral correspondence provided.
  • Document all pertinent comments relating to a risk each time it is handled. This is including but not limited to coverage changes, endorsement processing, rating changes, underwriting eligibility issues, etc.
  • Follow up all conversations to an agent in writing when additional action is needed on a risk.

Requirements

  • MUST BE in possession of current Property, Casualty insurance license (440) for appropriate state.
  • Bilingual
  • Excellent communication skills both verbal and written for audiences from all levels within the organization.
  • Ability to provide a high level of customer-focused service. Active and attentive listening skills.
  • Strong organization skills. Multi-tasking ability within a dynamic business environment.
  • Strong analytical skills and problem solving skills.
  • Effective and timely decision-making skills.
  • Ability to work in a close team environment.

Preferred Experience

  • 2-3 years of customer service experience in an insurance environment or 2-3 years of administrative experience in an insurance or related environment.
  • Experience handling high volume customer calls and written correspondence.

Qualifications

  • 2-3 years of property insurance experience preferred.
  • Experience in insurance processing systems.
  • Ability to competently enter information using a PC keyboard.
  • Knowledge of Microsoft Office applications.
  • Ability to handle monetary transactions.
  • Ability to read, sort, and organize customer correspondence accurately.
  • Associates Degree or equivalent combination of education and experience.
  • Ability to speak Spanish.